Returns are accepted for any reason within 30 days of delivery with a Return Merchandise Authorization Number (RMA#) only.
Please Contact Us by email or phone to receive your RMA#. Do not send any item(s) back to us without an RMA#. Your package will be refused and no refund will be given.
Products must be returned in new condition, in their original packaging, and with all instructions and warranty paperwork included. Items that cannot be re-sold as new (including packaging) will result in up to a 25% restocking fee. Non-Damaged items will be charged a 15% restocking fee deducted from refund upon inspection of merchandise.
Kitchen Wine and Home has partnered with UPS, FedEx and USPS to offer our customers an easy return shipping label program at a reduced rate compared to list rates. When you contact our Customer Service Department for an RMA#, they will offer to have a UPS, FedEx or USPS Return Label emailed directly to you. All you have to do is print the label and take it to any of their Off locations listed in your email. Upon receipt of your return, we will deduct the cost of this label from your refund.
You may also choose your own traceable shipping method for a return. Please make sure your RMA# is entered on the return label. You are responsible for all item(s) until received by the Kitchen Wine and Home Returns Department.
We may, at our sole discretion, choose to accept a return after 30 days from delivery. A 25% restocking fee will apply to all merchandise received after 30 days of purchase.
Do not return damaged, defective items or incorrect items received. Please contact us within 10 days of receipt of your order. We may send a replacement item or parts or exchange the item for an item of equal or lesser value at no cost to you. If you decide you do not want a replacement, you need Contact Us to receive an RMA# to complete your return process. The item(s) must be returned to our warehouse, and shipping costs will not be refunded.
We do not refund shipping charges. All freight charges incurred as well as applied restocking fees are the responsibility of the customer.
Refunds will be applied to the method of payment originally used minus shipping and restocking fee applied.
If you would like an exchange, we suggest you revisit our website or call to place a new order.
Customer service is available as defined on the Contact Us page of this Web site. Office hours are Mon-Fri from 9:30am to 4:30pm est.
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Kitchen Wine and Home and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Kitchen Wine and Home shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Kitchen Wine and Home with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Kitchen Wine and Home with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Kitchen Wine and Home. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.