Terms and Conditions - Privacy Policy

Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Kitchen Wine and Home and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Kitchen Wine and Home believes that customer conduct violates applicable law or is harmful to the interests of Kitchen Wine and Home and its subsidiaries.

Privacy Policy

This privacy notice discloses the privacy practices for www.kitchenwineandhome.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 804-451-3962 or via  sale@kitchenwineandhome.com.

Shipping & Delivery

At this time, Kitchen Wine and Home ships merchandise only to locations within the continental United States and not to international locations. Kitchen Wine and Home currently uses FedEx and USPS for all shipments of merchandise, unless specifically noted. Shipments usually are processed within 24 hours of receiving the order, provided payment has processed and item  availability. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Sales Tax

Kitchen Wine and Home charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped (Virginia).

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Kitchen Wine and Home makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Kitchen Wine and Home SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Kitchen Wine and Home BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

-- OR Depending on State --

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Kitchen Wine and Home.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Kitchen Wine and Home is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Kitchen Wine and Home.

The inclusion of material on this server does not imply any endorsement by Kitchen Wine and Home, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Kitchen Wine and Home tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

Returns are accepted for any reason within 30 days of delivery with a Return Merchandise Authorization Number (RMA#) only.

Please Contact Us by email or phone to receive your RMA#. Do not send any item(s) back to us without an RMA#. Your package will be refused and no refund will be given.

Products must be returned in new condition, in their original packaging, and with all instructions and warranty paperwork included. Items that cannot be re-sold as new (including packaging) will result in up to a 25% restocking fee. Non-Damaged items will be charged a 15% restocking fee deducted from refund upon inspection of merchandise.

Kitchen Wine and Home has partnered with UPS, FedEx and USPS to offer our customers an easy return shipping label program at a reduced rate compared to list rates. When you contact our Customer Service Department for an RMA#, they will offer to have a UPS, FedEx or USPS Return Label emailed directly to you. All you have to do is print the label and take it to any of their Off locations listed in your email. Upon receipt of your return, we will deduct the cost of this label from your refund.

You may also choose your own traceable shipping method for a return. Please make sure your RMA# is entered on the return label. You are responsible for all item(s) until received by the Kitchen Wine and Home Returns Department.

We may, at our sole discretion, choose to accept a return after 30 days from delivery. A 25% restocking fee will apply to all merchandise received after 30 days of purchase.

Do not return damaged, defective items or incorrect items received. Please contact us within 10 days of receipt of your order. We may send a replacement item or parts or exchange the item for an item of equal or lesser value at no cost to you. If you decide you do not want a replacement, you need Contact Us to receive an RMA# to complete your return process. The item(s) must be returned to our warehouse, and shipping costs will not be refunded.

We do not refund shipping charges. All freight charges incurred as well as applied restocking fees are the responsibility of the customer.

Refunds will be applied to the method of payment originally used minus shipping and restocking fee applied.

If you would like an exchange, we suggest you revisit our website or call to place a new order.

Store Hours

Customer service is available as defined on the Contact Us page of this Web site. Office hours are Mon-Fri from 9:30am to 4:30pm est.

Miscellaneous

VOID WHERE PROHIBITED:

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Kitchen Wine and Home and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Kitchen Wine and Home shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Kitchen Wine and Home with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Kitchen Wine and Home with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Kitchen Wine and Home. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.